Evaluation

The customer experience is important for any product or service. With an alignment of customer and business goals, it is the essence of success. We offer usability evaluation services as well as interaction design for Web sites, Web applications, consumer products, services and computer software.

Usability Testing

We create an environment either at your offices, a research facility or use remote testing to let you see customers using your product in a professional and comprehensive usability test.

Identify and remove barriers to usability to either reduce support costs or increase Web traffic and sales.

 

Expert Usability Reviews reveal many usability problems efficiently and inexpensively.

 

Customer Visits show what customers really think. Interview them using your product in their home or office to identify opportunities for design innovation and competitive advantage.

 

Usability Engineering Programs for your company to integrate user centered design with your existing development process.

Discovery and Goals

    Current design and assumptions

    Profile customers and key tasks for success

    Define business and usability goals

Design and Prototype

    Use customer profiles and tasks

    Build wireframe designs of key functions

    Review internally and with customers

Evaluate and Refine

    Use customer profiles and tasks

    Test with representative customers

    Refine design

   

   

   

Design

Interaction Design

It’s really important to focus on design in two stages:

1. 1.First, create the Right Design
   

2. 2.Then work on getting the Design Right
   

Design can come from many perspectives. There are two things that we think make a successful design:

1. 1.Design from a user's point of view.
   

2. 2.Align customer satisfaction with business goals.
   

User Centered Design for Web Sites, Web Applications, and Software Products

We have taken products from the earliest stage of conception with User Centered Design techniques.

1. •Understand your customers
   

2. •Know what they want to do
   

3. •Define clear business and usability goals
   

4. •Create a clear conceptual model for the design
   

5. •Storyboard interactions for design
   

6. •Wireframe designs for testing
   

7. •Test the design
   

8. •Finalize visual design
   

User centered design starts with an early understanding of your customers needs and can reduce overall product life cycle and support costs.

Design Perspectives has experience designing and setting up usability labs for companies that want an in-house facility to test products on a continuing basis.

We have designed and installed labs for Intuit, Ziff Davis/AT&T, The New England, Liberty Mutual Information Services, Lernout & Hauspie, and Family Education.com.