Design Perspectives

Usability Testing, Interaction Design

"Design the customer experience, not just the Interface..."

Services

Evaluation

The customer experience is important for any product or service. With an alignment of customer and business goals, it is the essence of success. We offer usability evaluation services as well as interaction design for Web sites, Web applications, consumer products, services and computer software.

Usability Testing

We create an environment either at your offices, a research facility or use remote testing to let you see customers using your product in a professsional and comprehensive usability test.

Identify and remove barriers to usability to either reduce support costs or increase Web traffic and sales.

Expert Usability Reviews reveal many usability problems efficiently and inexpensively.

Customer Visits show what customers really think. Interview them using your product in their home or office to identify opportunities for design innovation and competitive advantage.

Usability Engineering Programs for your company to integrate user centered design with your existing development process.

Call or contact us today for a free project estimate.

Design

Design can come from many perspectives. There are two things that we think make a successful design:

Design from a user's point of view.
Align customer satisfaction with business goals.

User Centered Design for Web Sites, Web Applications, and Software Products

We have taken products from the earliest stage of conception with User Centered Design techniques.

Understand your customers
Know what they want to do
Define clear business and usability goals
Create a clear conceptual model for the design
Storyboard interactions for design
Wireframe designs for testing
Finalize visual design

User centered design starts with an early understanding of your customers needs and can reduce overall product life cycle and support costs.

Usability Lab Design.

Design Perspectives has experience designing and setting up usability labs for companies that want an in-house facility to test products on a continuing basis.

We have designed and installed labs for Intuit, Ziff Davis/AT&T, The New England, Liberty Mutual Information Services, Lernout & Hauspie, and Family Education.com.